Medical Expert Liaison Specialist


Ontime Reports Ltd is a specialist medical agency, which provides expert appointment-booking support to personal injury lawyers and their clients, medical records pagination and other specialist services.

We are currently seeking to recruit an Expert Liaison Specialist to join our expanding company. This is an exciting opportunity for a talented person to lead the expert liaison team and work closely with our advice team in ensuring we are able to meet our clients varied requirements.

This will be a diverse job role in which you will be managing all aspects of the Expert Liaison work. Additionally you would be required to assist Ontime’s Manager in maintaining good expert relations on an adhoc basis.

Job description

  • Identifying areas of growth potential for new marketing
  • Delegating tasks
  • Consider queries relating to contracts, terms and costs
  • Training and Developing of expert liaison team
  • Detailed and Systematic Research in specialist cases
  • Overseeing the maintenance of the expert database
  • Developing and refining case management systems
  • Supporting Ontime Manager with Adhoc handling of queries and complaints.
  • Communicating with Solicitors, Experts and Ontime case handlers

Person specification

Required Qualifications/Training

GCSE Maths and English at Grade C or above

Required Attributes

  • Ability to be self-motivated and lead a team
  • Administrative experience
  • Knowledge of Microsoft Office packages including Word and Outlook
  • Excellent standard of written and spoken English
  • Ability to maintain client confidentiality at all times
  • Ability to deal with volumes of work and manage conflicting priorities

Desired Attributes

  • NVQs or qualifications in business administration
  • Previous experience of mentoring or leadership
  • Previous experience in a customer service environment
  • Previous work experience within a medical field would be beneficial
  • Experience of working in a law or legal services firm would be beneficial

Working Hours

8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday

Salary & Package

  • Annual salary of £18,500 (based on 39.5 hours per week)
  • Hours 8:30am-5:30pm Monday-Thursday and 8:30am to 5pm Friday
  • 20 days holiday per annum, plus bank holidays rising by a day a year up to 23 days. In addition, the office is closed between Christmas and New Year and you will not be required to use your holiday allowance for this period.

Recruitment Process

At Ontime Reports Ltd, we rate skill and ability above all else and therefore our recruitment policy encourages applications from all.

Please follow the link below to apply online;


Professional, quick and reliable.

Stephen Hughes, BSc MBBS FRCSEd FCEM, Consultant in Accident & Emergency

Ontime Group don’t just please, they exceed expectations!

Zaynab Awan, LLB (Hons). Assistant Solicitor, Express Solicitors

Professional, always prompt and the communication is excellent.

Natalie Brunt, Consultant in Psychology