Victoria Whitby

Ontime Supervisor

I joined the team in January 2019 as a file handler from our sister company Express Solicitors. Having spent two and a half years with the Reception team, the prospect of Ontime Reports and managing a case load was an exciting new challenge to undertake. I found the experience I had gained working with our clients in the reception role, has been invaluable in my current role. I used this experience to ensure I provide excellent customer service.

I moved to the Team Leader role 9 months after starting with Ontime and in December 2020 made the move to Supervisor. I enjoy assisting the team with difficult enquiries, challenging myself and expanding my knowledge with each problem I comes across. Developing Ontime processes to improve efficiency is something I thoroughly enjoys in my current role.

Outside of work I like getting outside, exploring new places and being active. I enjoy running, hiking and camping. A keen traveller, i enjoy hopping on a flight to less popular destinations. Most recently I travelled to Latvia, Denmark, Sweden, Poland, Albania and North Macedonia. Exploring new countries is something I hope to continue doing for many years to come.

My favourite thing about working for Ontime Reports is the people. We’re surrounded by a lovely, caring team who take pride in what they do and look after each other on the tough days.