Shannon O’Neill

Medical Agency Administration Assistant

Shannon Oneill

Email: Shannon.O’

I joined the team in September 2022 as an administrator. I am very happy in the role and I have come to learn many new skills. Initially, I was scanning and allocating post, I have progressed to applying for medical records, chasing and processing them once they are received. I also am responsible for logging and monitoring the incoming imaging discs. Another of my responsibilities is quality control for records received, often the packaging physical records are provided in is inadequate. Records can be damaged by rain or torn by the cages in the post boxes if not packaged carefully. This can cause delays and there is a risk of client’s data going missing or being viewed by someone who doesn’t have authority to view them. It is my job to call the providers and give them guidance on how they can safely package records.

More recently I have been involved in developing new processes to make the administration team more efficient and training newer members of our team. I love organising things and helping people so I find these aspects of my role rewarding.

During my spare time I enjoy going to the gym with my friend. I also really enjoy colouring in and drawing.